The Impact of the Y2K Threat on Hospital Emergency Preparedness (2001-2002)

The Y2K threat provides an excellent case study of organizational perception of and adjustment to risks. Utilizing qualitative data collected from focus group interviews with thirteen health care organizations, this paper examines hospital risk perception and preparedness for the Y2K computer problem. The potential for a date-specific failure of technological systems required hospitals to identify shortcomings of their emergency preparedness by significantly reassessing contingency plans, critical-care technology, and emergency supplies. The Y2K threat required a multidepartmental focus on emergency preparedness. In addition, many hospitals indicated that emergency plans were coordinated with external organizations, such as other hospitals and vendors. The paper concludes by suggesting implications of the Y2K case study for earthquake and natural hazard preparedness in hospitals. The manner in which hospitals responded to the Y2K problem suggests the potential for these organizations to effectively mitigate against perceived risks.